Soju88 Privacy Policy – Personal Data Protection for Malaysian Players

Welcome to the soju88 Privacy Policy. This document explains transparently and in detail how the soju88 platform ("we", "soju88") collects, uses, stores, and protects your personal information ("data") when you use our website and services at https://soju88.in.

Soju88 takes the privacy of every Malaysian player who registers and plays with us seriously. This policy is written in clear, plain language because we believe you deserve to know exactly how your data is handled — not just wade through a legal document packed with confusing jargon.

By registering a soju88 account or using any of our services, you agree to the collection and use of information as described in this Privacy Policy. This policy should be read together with Terms & Conditions soju88 and both documents together form the complete agreement between you and soju88 with respect to data privacy.

Soju88 collects various categories of personal data for different purposes, all relating to the provision of a safe and high-quality online casino service. Below are the main categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. Soju88 does not collect sensitive data such as your health information, religious beliefs or political views.

Soju88 collects your personal data through several distinct channels. In all cases, data collection is carried out transparently and for legitimate purposes:

• During account registration: You provide personal information directly when completing the soju88 registration form, including your name, phone number, email address, and date of birth.
• During the KYC process: Copies of your identity document (MyKad) and proof of address that you upload for account verification purposes
• During financial transactions: Information related to deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX is collected automatically when a transaction is processed
• While you are playing: Game activity records, bets, results and play history are automatically generated by the soju88 system
• Via cookies and tracking technologies: Technical information such as IP address, device type, and navigation patterns is collected automatically when you visit the soju88 platform.
• Through communications with us: When you contact the soju88 CS team via Live Chat or email, the contents of that conversation may be stored for training and service quality improvement purposes
• From legitimate third parties: In certain cases, soju88 may receive information from payment service providers or fraud prevention agencies for verification and security purposes

Soju88 uses the personal data collected for the following purposes, all of which are lawful and necessary for the operation of the platform and the delivery of services to you:

• Creating and managing your soju88 account, including secure login processes and identity verification
• Process deposits and withdrawals securely and efficiently via your preferred Malaysian local payment methods
• Complying with legal requirements, including Anti-Money Laundering (AML) procedures, Know Your Customer (KYC) obligations, and reporting to relevant authorities where required by law
• Detecting and preventing fraud, multi-account abuse, and any activity that violates soju88's Terms & Conditions
• Deliver effective and accurate customer support in Bahasa Malaysia regarding your account, transactions, and gameplay
• Sending important account communications such as deposit confirmations, withdrawal notices and policy updates
• With your consent — sending promotional information, bonus offers, and updates on new games at soju88
• Analysing usage patterns to improve the soju88 platform and provide game recommendations that are more relevant to your preferences
• Monitoring gameplay patterns to identify players who may benefit from responsible gaming support

Soju88 does not sell, rent or disclose your personal data to third parties for their own marketing purposes. This is our absolute commitment to all players. However, in certain limited circumstances, soju88 may share your data with the following parties for legitimate operational purposes:

• Payment service providers: Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, and CIMB Clicks receive only the minimum transaction data required to process your deposits and withdrawals securely.
• Game software provider: World-class game providers supplying live casino, slots, and table games to the soju88 platform may receive session data necessary for technical functionality.
• Fraud prevention bodies: soju88 may share information with identity verification and industry fraud prevention services to protect all players from fraudulent activity
• Legal authorities: Soju88 will disclose data when required by court order, direction from a competent authority, or to comply with legal obligations including AML requirements
• Professional advisors: Soju88's lawyers, accountants and auditors may access data required for their professional purposes and are bound by strict confidentiality obligations

In all data-sharing situations described above, soju88 ensures that the receiving party has adequate security protections and privacy policies in place and uses the data only for the specified purposes.

Soju88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The following are some of the key security measures we employ:

• 256-bit SSL encryption: All communications between your device and soju88's servers are encrypted using the latest TLS protocol with 256-bit keys — the highest industry standard, the same used by Malaysia's leading banks.
• Encryption of data at rest: Sensitive data such as financial information and identity documents are stored in encrypted form in soju88's database — even in the event of physical server access, the data cannot be read without the decryption key
• Strict internal access controls: soju88 staff may only access player data necessary for their specific role, with comprehensive audit logs recording every instance of access.
• Two-factor authentication (2FA): soju88 accounts are protected with a two-factor authentication option for an added layer of security, which we strongly encourage all players to enable
• 24/7 security monitoring: soju88's cybersecurity team continuously monitors the platform to detect and respond to any threats or intrusion attempts
• Regular penetration testing: soju88 conducts regular penetration testing by independent security experts to identify and address any vulnerabilities before they can be exploited

Soju88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. The following is a general guide to our data retention periods:

• Active account data: Retained for as long as your account is active and in use. Soju88 considers an account active provided there has been any login activity within the past 24 months
• Financial transaction records: Retained for a minimum of 7 years from the transaction date to comply with Malaysia's tax and AML legal requirements — this is a statutory obligation that cannot be reduced
• KYC Documents: Retained for a minimum of 5 years following account closure or the end of the business relationship, in accordance with applicable AML requirements
• Communication and customer support logs: Retained for 3 years for training purposes, quality control, and the resolution of any disputes that may arise
• Marketing data and consent: Retained for as long as you have not withdrawn your consent — once withdrawn, data will be deleted within 30 days of the request
• Technical data and system logs: Retained for 12 months for security purposes and technical troubleshooting

When data is no longer required, soju88 will securely delete or anonymise it using methods that prevent recovery.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and soju88's policies, you have the following rights regarding the personal data we hold about you:

• Right to access: You have the right to request and receive a copy of the personal data soju88 holds about you in a readable format
• Right to rectification: If the data we hold about you is inaccurate or incomplete, you have the right to request a correction, which we will action within 14 business days.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data from soju88's system, subject to applicable legal retention requirements
• Right to restrict processing: You may request that we restrict the processing of your data in certain circumstances, such as when an investigation into the accuracy of that data is ongoing
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time, with no explanation required
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time — this does not affect the lawfulness of any processing that took place prior to the withdrawal

To exercise any of the rights above, please contact the soju88 privacy team by email at support@soju88.in with the subject line "PDPA Privacy Rights Request". Kindly include your full name, soju88 account number, and a clear description of your request. We will respond within 14 business days of receiving your complete request.

The soju88 platform uses cookies and similar tracking technologies to enhance your experience, maintain account security, and help us understand how the platform is used. The following are the types of cookies we use:

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of the soju88 platform — in particular the essential cookies required for login and session security.

In the course of operating the soju88 platform, your personal data may be transferred to and processed in countries outside Malaysia. This includes servers used by world-class gaming software providers and the cloud computing infrastructure we rely on.

Soju88 ensures that any cross-border data transfers are conducted with adequate safeguards in place. This includes verifying that recipient countries offer an equivalent level of data protection, or applying approved contractual protection mechanisms such as Standard Contractual Clauses to ensure your data remains protected regardless of where it is processed.

The soju88 platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal data from minors or individuals below the minimum required age. The soju88 registration process requires age verification and a valid government-issued identification document.

If soju88 determines that data has been collected from an individual who does not meet the age requirement, that data will be deleted immediately and the associated account will be closed without any refund of remaining balance. If you believe that a minor has registered an account on soju88, please contact us immediately at support@soju88.in so that prompt action can be taken.

Soju88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to how we protect your information. Each new version will display the latest effective date at the top of this document.

When significant changes are made to this Privacy Policy, soju88 will notify you via your registered email address at least 14 days before the changes take effect. For minor or technical updates, a notice will be displayed within the platform. Your continued use of the soju88 platform after the effective date of any changes will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how soju88 handles your personal data, please contact us through the following channels:

• Privacy Email: support@soju88.in — use the subject line "Privacy Policy Inquiry" or "PDPA Rights Request"
• Live Chat: Available 24/7 within the soju88 platform for immediate privacy-related enquiries
• Response Time: We are committed to responding to all privacy inquiries within 14 business days of receipt

Our Bahasa Malaysia-proficient team is ready to help you understand your privacy rights and handle any data-related requests with transparency and efficiency. Soju88 believes that clear, open communication is the foundation of trust between the platform and our players.